Last Updated: July 31, 2026

Thank you for shopping with TimeTick Prime.

This Shipping Policy explains how we process, ship, and deliver orders placed through https://timetickprime.com/. By placing an order, you agree to the terms outlined below.

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Shipping Destinations

At this time, TimeTick Prime ships exclusively within the United States.

We are continually evaluating opportunities to expand our shipping coverage in the future.

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Order Processing

Orders are processed within 1–3 business days after payment has been successfully authorized and confirmed.

Orders are processed Monday through Friday, excluding weekends and public holidays.

During periods of high order volume, holidays, or promotional events, processing times may be slightly longer. If a significant delay occurs, we will notify you by email.

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Shipping Time

Once your order has been processed and shipped, the estimated delivery time is:

6–12 business days

Delivery times are estimates only and may vary depending on:

• Carrier operations
• Weather conditions
• Peak holiday seasons
• Remote delivery locations
• Other circumstances beyond our reasonable control

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Shipping Confirmation & Tracking

After your order has been shipped, you will receive a shipping confirmation email containing:

• Your tracking number
• Carrier information (when available)
• A link to track your shipment

Tracking information may take 24–72 hours to become active after your package has been accepted by the shipping carrier.

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Shipping Costs

Shipping charges, if applicable, are calculated and displayed during checkout before your payment is completed.

Any available free shipping promotions will be clearly indicated on our website.

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Delivery Issues

If your package is delayed, please first check the tracking information provided in your shipping confirmation email.

If your shipment appears to be significantly delayed or the tracking has not updated for several business days, please contact our customer support team for assistance.

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Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information at checkout.

TimeTick Prime is not responsible for delays, lost shipments, or additional costs resulting from:

• Incorrect shipping addresses
• Missing apartment or unit numbers
• Incorrect postal codes
• Incorrect recipient information

If an order has not yet entered processing, please contact us immediately if you need to update your shipping information.

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Failed Delivery Attempts

If a package cannot be delivered due to an incorrect address, repeated unsuccessful delivery attempts, or refusal by the recipient, the package may be returned.

Any refund issued for returned shipments may be subject to deductions for applicable shipping or handling costs where permitted by applicable law.

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Lost Packages

If your tracking information indicates that your package has been lost during transit, please contact us as soon as possible.

We will work with the shipping carrier to investigate the shipment and determine an appropriate resolution.

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Damaged Packages

If your order arrives damaged, please contact us within 7 calendar days of delivery.

To help us resolve the issue quickly, please include:

• Your order number
• A description of the damage
• Clear photographs of the damaged item
• Photos of the shipping package, if available

After reviewing your request, we will determine the most appropriate solution, which may include a replacement or refund.

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Multiple Shipments

If your order contains multiple items, they may occasionally be shipped separately to ensure faster delivery.

You will receive tracking information for each shipment, if applicable.

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Customs and Import Duties

Because we currently ship only within the United States, customers are generally not responsible for customs duties or import taxes on domestic shipments.

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Order Status

Customers may monitor their shipment using the tracking information provided in the shipping confirmation email.

If you have any questions regarding your shipment, our customer support team is always happy to assist you.

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Contact Us

If you have any questions regarding this Shipping Policy or your shipment, please contact us.

Business Name
TimeTick Prime

Business Owner
HOANG TUAN ANH

Website
https://timetickprime.com/

Customer Support
support@timetickprime.com

Business Hours
Monday – Friday
10:00 AM – 5:00 PM (Japan Standard Time)

Closed on Saturdays, Sundays, and Japanese public holidays.

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Shipping Summary