Refund policy
Last Updated: July 31, 2026
At TimeTick Prime, we are committed to providing a reliable and transparent shopping experience. If you are not completely satisfied with your purchase, we are here to help.
Please read this Return & Refund Policy carefully before requesting a return, exchange, or refund.
Return Eligibility
We accept returns for both defective and non-defective products within 30 calendar days from the date your order is delivered.
To qualify for a return, the item must:
- Be in new and unused condition.
- Be returned in its original packaging whenever possible.
- Include all accessories, manuals, tags, and any included components.
- Show no signs of misuse, accidental damage, or unauthorized modification.
Items that do not meet these conditions may not be eligible for a refund or exchange.
Non-Returnable Items
The following items are not eligible for return unless they arrive damaged or defective:
- Gift cards
- Personalized or customized products
- Clearance or final sale items
- Products damaged due to misuse, negligence, or normal wear and tear
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 calendar days of delivery.
To help us resolve the issue promptly, please provide:
- Your order number
- A description of the issue
- Clear photographs of the product
- Photos of the shipping package, if available
After reviewing your request, we will determine the most appropriate resolution, which may include a replacement, exchange, or full refund.
How to Request a Return
Before returning any item, please contact our Customer Support team.
Email: support@timetickprime.com
Please include:
- Your full name
- Order number
- Email address used for your purchase
- Reason for the return
Once your request has been reviewed and approved, we will send you complete return instructions.
Please do not return products without prior authorization.
Return Shipping
Approved returns must be sent by mail.
Once your return request has been approved, TimeTick Prime will provide a prepaid return shipping label at no additional cost.
Simply download, print, and attach the provided return label to your package before shipping it according to the instructions supplied by our customer support team.
Exchanges
We gladly accept exchanges for eligible products within 30 calendar days of delivery.
Exchange requests must meet the same eligibility requirements as standard returns.
If you would like to exchange an item, please contact our customer support team before returning the product.
Inspection of Returned Items
After your returned package is received, our team will inspect the item to verify that it meets the return requirements outlined in this policy.
Inspections are generally completed within 2–5 business days after the package arrives.
If additional information is needed, we will contact you using the email associated with your order.
Refund Process
Once your return has been approved following inspection, your refund will be processed to the original payment method.
Refunds are processed within 7 business days after approval.
Depending on your bank or payment provider, additional processing time may be required before the refund appears in your account.
Restocking Fees
TimeTick Prime does not charge any restocking fees for eligible returned products.
Late or Missing Refunds
If you have not yet received your refund:
- Review your bank account.
- Contact your credit card provider.
- Contact your bank, as additional processing time may be required.
If you still have not received your refund after completing these steps, please contact us at:
Order Cancellation
Orders may be canceled before they enter processing.
Because orders are processed quickly, cancellation requests cannot be guaranteed once processing has begun.
If your order has already shipped, you may request a return after delivery in accordance with this policy.
Refused Deliveries
If a shipment is refused by the customer or returned due to an incorrect or incomplete shipping address provided during checkout, we reserve the right to deduct any applicable shipping or handling costs from the refund where permitted by applicable law.
Fraud Prevention
To protect our customers and maintain a secure shopping environment, TimeTick Prime reserves the right to refuse returns, exchanges, or refunds that appear fraudulent, abusive, or inconsistent with this policy.
Consumer Rights
Nothing in this Return & Refund Policy limits or excludes any rights you may have under applicable consumer protection laws.
Need Assistance?
If you have any questions about returns, exchanges, or refunds, our Customer Support team is here to help.
Business Name
TimeTick Prime
Business Owner
HOANG TUAN ANH
Website
https://timetickprime.com/
Customer Support
support@timetickprime.com
Business Hours
Monday – Friday
10:00 AM – 5:00 PM (Japan Standard Time)
Closed on Saturdays, Sundays, and Japanese public holidays.