Contact information
Last Updated: July 31, 2026
At TimeTick Prime, we are committed to providing excellent customer service. If you have any questions regarding your order, our products, shipping, returns, or any other inquiry, our support team is here to help.
We strive to respond to all customer inquiries promptly and professionally.
Customer Support
Email:
support@timetickprime.com
We aim to respond to all inquiries within one business day.
Business Information
Business Name
TimeTick Prime
Business Owner
HOANG TUAN ANH
Business Type
Sole Proprietor
Website
Business Address
1-7-7 Ogura
Kanda-machi, Miyako-gun
Fukuoka 800-0353
Japan
Business Hours
Monday – Friday
10:00 AM – 5:00 PM (Japan Standard Time)
Closed: Saturdays, Sundays, and Japanese public holidays.
Customer Service
We are happy to assist you with:
- Order status and tracking
- Product information
- Shipping inquiries
- Returns and exchanges
- Refund requests
- Payment-related questions
- General customer support
For the fastest assistance, please include your order number (if applicable) when contacting us.
Response Time
Our goal is to respond to all customer emails within 24 business hours.
Response times may be slightly longer during weekends, public holidays, or periods of unusually high inquiry volume.
Before Contacting Us
To help us resolve your request as quickly as possible, please include:
- Your full name
- Order number (if applicable)
- Email address used for the purchase
- A detailed description of your inquiry
Providing complete information allows us to assist you more efficiently.
Business Commitment
TimeTick Prime is committed to providing:
- Professional customer support
- Secure online shopping
- Transparent business practices
- Reliable order processing
- Prompt communication
- A positive customer experience
Your satisfaction is important to us, and we appreciate the opportunity to serve you.